Step-by-step guide for brands to add their emails to support, so that they receive any user support/enquiry emails into their inbox.
It is advisable to create a separate email account that can be managed by the Project lead and Operator during the initial phase of the program after its launch. As the program progresses, this inbox can be handed over to the service team.
For instance, you can use programname@brand.com as your dedicated inbox.
Please watch the short video below on how to add support emails into the Duel platform:
Alternatively, here's a step-by-step summary of how to add in support emails:
Step 1: Find the relevant group profile
💻 Navigate to Members > Group profiles > click into the relevant group profile name, e.g. Main
Step 2: Add emails to support
💻 Navigate to General Text > Support email
Enter the relevant email(s) into the Support email box provided.
Step 3: All done!
Just make sure to click the big 'Save' button in the bottom right hand corner and have it checked by a member of the team.