Promo Code Testing

It is the brand’s responsibility to ensure all codes are:

• Correctly set up for each reward
• Fully tested
• Valid for use across applicable eCommerce stores or regions

Reward Codes Process

Validate Code Functionality

1. Once you've created or received your batch of reward promo codes:
2. Review the batch to ensure codes are sufficiently random for security.
   1. See Promo Code Best Practices for guidance.
3. Check that the code:
   1. Applies the correct discount or reward.
   2. Works across all applicable e-commerce regions/stores.
   3. Allows the order to be completed with a basket total of zero (e.g., if the reward is $50, the order should complete with a basket of $48 including shipping).
   4. Functions correctly for any bundle or custom SKU.

Confirm One-Time Use

1. Place a test order using your live eCommerce store with one of the generated codes (this order can be voided or cancelled afterwards).

2. To ensure code redemption limits are correctly set:

3. Attempt to use the same code and email/account for a second order.

   1. This attempt should fail.

   2. If it does not fail, check your code settings.

4. Attempt to use the same code with a different email/account.

   1. This attempt should also fail.

   2. If it does not fail, check your code settings.

Referral Codes Process

If your programme includes referral codes, ensure these are also properly tested. 

Test Referral Code Functionality

1. Ensure referral codes work as expected in all designated eCommerce regions.

   1. After uploading the codes to Duel, place a test referral order using one of the codes.

   2. Confirm the referral is correctly tracked in the Duel dashboard.

Check Regional Coverage

1. Even if your programme is only live in one region, advocates may refer friends globally.

   1. It’s recommended to test referral codes across all regions where Duel tracking is enabled to ensure consistent performance.