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Communications Hub - September 2026

Advocate email campaigns now live inside Duel: drag-and-drop builder, audiences from programme data, dynamic blocks and your own sending domain.

Advocate emails now live inside your programme. The Communications Hub lets you build email campaigns with drag and drop, target them using your programme data, and send them from your own domain, all without leaving Duel.

💻 In your Duel dashboard, click Comms Hub in the top menu.

Duel dashboard top menu with Comms Hub highlighted

🗓️ Available from 15 September 2026, switched on programme by programme. It's included with Duel. Your Brand Partner switches it on and helps you set it up.

📁 What's New

  • Campaign builder: drag and drop, no HTML. Send straight away or schedule a campaign for later.
  • Templates to start from: use the Duel Basic Email, or create and duplicate your own branded templates.
  • Audiences from your programme data: build Smart Lists from your programme data or Manual Lists of chosen advocates, and reuse them.
  • Dynamic content blocks: show each advocate their Total Points, Next Tier, Next Tier Rewards, Next Tier Tasks and a Progress Bar.
  • Your own sending domain: emails come from your brand, not from Duel.
  • Campaign results: open rate and click rate for every campaign.

🎯 Why it matters

  • Advocacy keeps growing while advocates keep hearing from you. Now your advocate emails can reflect what each advocate has done and what they can do next.
  • No more exporting lists to a separate tool: your audiences stay in sync with your programme.
  • One less tool to manage, and anyone on your team can build a campaign.

⚠️ Before your first send: add a sender identity and authenticate your sending domain with three DNS records. They take about 10 minutes to add and up to 48 hours to verify.

📖 Learn more

For setup and your first campaign, read Communications Hub: email campaigns for your advocates.