A centralised hub for all product announcements and updates.
Hello!
On behalf of the product team at Duel, thank you for visiting our Product Update Hub. The purpose of this page is to provide regular updates on the features we’ve released and the bugs we’ve fixed. We want to communicate more with you, our customers, build great relationships, and in turn, create products that not only you love to use, but your advocates will love to use too.
We’re just getting started, and the below is a snapshot of the language and tone we’ll use for these updates. We might learn some better practices along the way and discover improved ways of communicating with you, so bear with us, join the journey, and let’s build amazing advocate experiences together.
Best,
The Duel Product Team
For more detailed information about the changes, please see the articles below. If you have any questions or need further assistance, don’t hesitate to reach out to our team.
October 2024
September 2024
Why a Product Update Hub?
- The Centralised Product Updates page serves as a one-stop resource for all product announcements, updates, and feature releases, ensuring users have a reliable source to stay informed about new features and improvements.
- Purpose and Creation: The page was developed to address the issue of inconsistent communication through emails and newsletters, which often don't reach all customers. By providing an easily accessible and regularly updated hub, the page ensures all customers have access to important product news.
- Access and Content: The page includes the latest product announcements, feature enhancements, a historical archive of past updates, and links to additional resources. Access for all clients.
- Maintenance and Benefits: The product team regularly updates the page soon after each relevant release or weekly/monthly, whichever provides the most timely benefit to customers.
- Conclusion: Customers are encouraged to bookmark and regularly visit the page to stay up-to-date with all product-related news.