Understanding Task Moderation
Manual task moderation ensures the quality and compliance of Advocate submissions by reviewing and approving tasks prior to reward distribution.
Tasks are moderated in the activity tab under pending
Task Moderation
By default, tasks require manual moderation before any rewards are issued to advocates. This moderation process can be accessed through the Activity Tab.
To begin, navigate to Activity > Pending.
In this section, you will find two or three moderation options available for tasks:
✅ Approve task
❌ Reject task
⚫ Approve and hide task
In cases where the task's Action step requires an asset (such as an Image Upload or a Social Post), the moderator has the additional option to approve the submission and issue the reward while also choosing to hide the user-generated content (UGC) from the assets tab.
Fixing Products in UGC
If enabled, Advocates can tag products in the content they submit via tasks. When reviewing submissions, moderators can update or add additional tags if anything’s missing or incorrect - just open the task preview and update the ‘Products’ section.
Auto Moderation
Action steps can be configured for "Auto Moderation."
This feature allows submitted tasks to be automatically marked as completed and rewards to be issued without requiring human oversight.
Implementing auto moderation can significantly reduce processing time and enhance the efficiency of your workflow at a risk of abuse by the advocates.
How to set up an auto moderation task
To set up auto moderation, navigate to the three-dot menu on the desired task action step and select the appropriate option. Be sure to save your changes to apply the settings.
See further on the task creation page.